1. Refund Eligibility

1.1 Event Cancellation: If an event is cancelled, all ticket holders will be entitled to a full refund of the ticket price. Refunds will be processed automatically, and no action is required from ticket holders.

1.2 Event Rescheduling: If an event is rescheduled, ticket holders will have the option to request a refund or use their existing tickets for the rescheduled date. Refund requests must be submitted within 3 days of the event rescheduling announcement.

1.3 Customer-Initiated Refunds: Refunds for reasons other than event cancellation or rescheduling (e.g., personal reasons) will be granted at the discretion of the event organizer. Requests must be submitted at least 2 days before the event date. A processing fee of 10% may apply.

1.4 Non-Refundable Events: Some events may be labelled as non-refundable at the time of purchase. For these events, no refunds will be provided under any circumstances, unless the event is cancelled or rescheduled.

2. Refund Request Process

2.1 How to Request a Refund: To request a refund, please contact our customer support team at media@suprememediahouse.com with your order number, the name on the ticket, and the reason for the refund request.

2.2 Refund Approval: Refund requests will be reviewed and approved at the discretion of the event organizer. You will receive a confirmation email once your refund request has been processed.

2.3 Refund Timeline: Approved refunds will be processed within 30 business days of approval. Depending on your payment method, it may take additional time for the refund to reflect in your account.

3. Exceptions

3.1 Non-Transferable Tickets: Tickets purchased on our website are non-transferable. If you are unable to attend an event, you may not transfer your ticket to another person.

3.2 Special Circumstances: In cases of unforeseen circumstances (e.g., natural disasters, public health emergencies), the refund policy may be adjusted. Specific details will be provided by the event organizer in such situations.

4. Fees

4.1 Processing Fees: A processing fee of 10% may be deducted from your refund if the request is for reasons other than event cancellation or rescheduling.

4.2 Service Charges: Any service charges or booking fees associated with your ticket purchase are non-refundable.

5. Contact Information

For any questions regarding this refund policy, please contact our customer support team at media@suprememediahouse.com/9043101030.